Thank you if you have booked our services. Please be aware that all of our bookings have terms and conditions and are subject to a cancellation policy for confirmed bookings. We aim to be clear with our prices. Please note our prices may vary depending on the location of the service.
Confirmed bookings are when customers order our services through the , internet booking form system. In some cases, through the telephone or by written confirmation too .
Our customers have a confirmation for our bookings. Confirmations are emailed out to our customers after they have completed our online booking form system. If you have a booking form from us, please double check all details on your email confirmation because it is crucial written agreement. Please also check the time on the email header to ensure that everything makes sense with your booking.
If you do not have a confirmation for a booking, the booking may not been processed or submitted properly and so we can’t guarantee that your workshop is booked. We are not liable to send an instructor out in the circumstances when you do not have a confirmation. If you do not have a confirmation but feel you should have, please contact our office and we will try our best to rectify the matter .
· If a confirmed booking is cancelled thirty one days or more before the performance date no fee is due.
· If a confirmed booking is cancelled between twenty one and thirty days before the performance date a twenty five percent fee is payable.
· If a confirmed booking is cancelled between eleven and twenty days before the performance date then a fifty percent cancellation fee is payable .
· If a confirmed booking date is cancelled ten days or fewer before the performance date then a full cancellation fee is payable.
· if you require a refund for a deposit or payment error then there is a £15.00 administration charge applicable. This charge covers the time spent, and the payment to accounts to organise the refund. Credit card refund have an additional 3% charge to pay, stripe, the credit card company. Full refunds do apply to you, in the instance that playtime workshops makes a payment error.
If you wish to cancel a booking, please email and wait for a confirmation of the cancellation.
Please note, we do not accept voice machine messages or text messages as a valid form of cancellation .
If you wish to cancel because of poor weather, then our cancellation policy is still active. Please consider this if you are planning an outdoor event. We request payments beforehand for all outdoor events.
All refunds are ex vat.
Health and Safety
We aim to maintain high standards of health and safety at our parties and encourage all children to have adult supervision whilst learning circus skills . While we carry Public Liability Insurance, we do not approve of people misusing circus equipment and accept no responsibility if an injury is caused by such misuse.
Our workshops reserve the right to change the content of lesson or the equipment used according to venue size, numbers of children involved and health & safety requirements.
Our workshop leaders will try their best to park where parking is free. If you can arrange complimentary parking for our workers, it is highly appreciated. Please be aware that our price quotes as discussed on the telephone or for written price quotes exclude parking costs for our workers who are not expected to pay for parking. In the instance when our workers are charged for parking whilst working for you, a receipt for their parking will be mailed to you with the invoice for their services and the parking cost will be charged to you or your organisation. We will try our best to ensure that any potential parking costs are kept as low as possible .
We have the right to offer you a substitute worker. We do not make a habit of sending different people to confirmed bookings, however, if a difficulty does occur, we will notify you that our worker has a problem and we will try our upmost to provide a brilliant replacement.
Public Liability Insurance
Mr Dan is covered as by Equity Public Liability
Policy Holder Mr Dan 1937165
We are not in charge of the children in our bookings. The organisation who books us should provide a responsible adult, or the parents must please supervise their children at any bookings that are made with us. We are entertainers, and workshop leaders and we are not a child minding service.
Please note, we do not have a premises where we invite children to play and therefore we do not have an indepth safeguarding policy.
Covid 19 Policy
Can be seen on www.playtimeworkshops.co.uk/covid-19-policy