Thank you if you have booked our services. Please be
aware that all of our bookings have terms and conditions and are subject to a cancellation policy
for confirmed bookings. We aim to be clear with our prices. Please
note our prices may vary depending on the location of the service and standard travel charges may
occur when hiring our services.
Please note
we are VAT registered .
Confirmed
Bookings
Confirmed bookings are when customers order our services
through the , internet booking form system. In some cases, through the
telephone or by written confirmation too .
Our customers have a confirmation for our bookings.
Confirmations are emailed out to our customers after they have
completed our online booking form system. If you have a booking form from
us, please double check all details on your email confirmation because it
is crucial written agreement. Please also check the time on the email header
to ensure that everything makes sense with your booking.
If you do not have a confirmation for a booking,
the booking may not been processed or submitted properly and so we can’t
guarantee that your workshop is booked. We are not liable to send an instructor
out in the circumstances when you do not have a confirmation.
If you do not have a confirmation but feel you should have,
please contact our office and we will try our best to rectify the matter
.
Confirmed Customer
Bookings
Confirmed bookings are when customers order our services
through the , internet booking form system. In some cases, through telephone
or by written confirmation too.
Our customers have a confirmation for our
bookings. Confirmations are emailed out to our customers after
they have completed our online booking form system. If you have a booking
form from us, please double check all details on your email
confirmation because it is crucial written agreement. Please also check
the time on the email header to ensure that everything makes sense with your
booking.
If you do not have a confirmation for a booking,
the booking may not been processed or submitted properly and so we can’t
guarantee that your act is booked. We are not liable to send an act
out in the circumstances when you do not have a confirmation.
If you do not have a confirmation but feel you should have, please
contact our office and we will try our best to rectify the matter. Please note,
that for school workshops, the work agreement is typically issued between the
client and our sister company www.playtimeworkshops.co.uk
Customer
Cancellation Policy
·
If a confirmed booking is cancelled thirty
one days or more before the performance date no fee is due.
·
If a confirmed booking is cancelled between
twenty one and thirty days before the performance date a twenty five
percent fee is payable.
·
If a confirmed booking is cancelled between
eleven and twenty days before the performance date then a fifty percent
cancellation fee is payable.
·
If a confirmed booking date is cancelled ten
days or fewer before the performance date then a full cancellation fee is
payable.
·
If you require a refund for a deposit or
payment error then there is a £15.00 administration charge applicable.
This charge covers the time spent, and the payment to accounts to organise the
refund. Credit card refund have an additional 3% charge to pay,
stripe, the credit card company. Full refunds do apply to you, in the
instance that Playtime Workshops makes a payment error.
If you wish to cancel a booking, please email
mrdanents@gmail.com and wait for a confirmation of the cancellation. The
cancellation policy is relevant, to customers cancelling parties, entertainers
or workshops. Please note, if Mr Dan Entertainers or Playtime Workshops
cancels a booking due to a staffing difficulty, the cancellation policy does
not apply because it is a customer policy.
Please also note, we do not accept voice machine
messages or text messages as a valid form of cancellation.
If you wish to cancel because of poor weather, then our
cancellation policy is still active. Please consider this if you are
planning an outdoor event. We request payments beforehand for all outdoor
events.
Health
and Safety
We aim to maintain high standards of health and safety at
our parties and encourage all children to have adult supervision whilst
learning circus skills . While we carry Public Liability Insurance, we do not
approve of people misusing circus equipment and accept no responsibility if an
injury is caused by such misuse.
Our workshops reserve the right to change the content of
lesson or the equipment used according to venue size, numbers of children
involved and health & safety requirements.
Parking
Our workshop leaders or staff will try their best to park
where parking is free. If you can arrange complimentary parking for our
workers, it is highly appreciated. Please be aware that our price quotes
as discussed on the telephone or for written price quotes exclude parking costs
for our workers who are not expected to pay for parking. In the instance when
our workers are charged for parking whilst working for you, a receipt for their
parking will be mailed to you with the invoice for their services and the
parking cost will be charged to you or your organisation. We will try our
best to ensure that any potential parking costs are kept as low as possible .
Replacement
Worker
We have the right to offer you a substitute worker.
We do not make a habit of sending different people to confirmed bookings,
however, if a difficulty does occur, we will notify you that our worker has a
problem and we will try our upmost to provide a brilliant replacement.
Self
Promoting
Our staff are not allowed to self promote for direct
engagements whilst they represent Mr Dan Entertainers or Playtime
Workshops. They are not allowed to use our bookings to advertise
their web sites, phone numbers online services or social media campaigns.
Respectfully, if you wish to book our team , please
contact us, rather than asking our staff for their details.
Public
Liability Insurance
Mr Dan is covered as by Equity Public Liability
Policy Holder Mr Dan 1937165
Safeguarding
We are not in charge of the children in our bookings.
The organisation who books us should provide a responsible adult, or the
parents must please supervise their children at any bookings that are made with
us. We are entertainers, and workshop leaders and we are not a child
minding service.
Please note, we do not have a premises where we invite
children to play and therefore we do not have an indepth safeguarding policy.
Covid
19 Policy
Can be seen on www.playtimeworkshops.co.uk/covid-19-policy